A Provincial First: FLA OHT and Partners Clear the Pre-2025 Health Care Connect Waitlist

On June 30, 2026, the Frontenac, Lennox & Addington Ontario Health Team announced a milestone few regions in Ontario can claim: the entire pre–January 1, 2025 Health Care Connect waitlist for the region — 11,240 people — has been cleared.

The numbers

According to provincial data cited in the announcement, 6,330 of those individuals were attached to a family doctor or nurse practitioner close to home through coordinated efforts between Health Care Connect, the FLA OHT, and regional primary care providers. The remaining ~4,910 were confirmed by Health Care Connect as no longer needing a provider, keeping local waitlists accurate.

“Clearing this list is a significant milestone for our region and a beautiful reflection of what happens when partners create solutions together. By working as a connected network, we've been able to achieve our vision of care close to home for thousands of our neighbours, ensuring they get the right care, right in their own communities.”

— Dr. Kim Morrison, Executive Lead, FLA OHT

How they did it

The announcement credits a genuinely regional effort: eighteen named primary care partners — from the Midtown Kingston and Greater Napanee Health Homes to Queen's Family Health Team and CDK Family Medicine — plus municipal partners across Kingston, Frontenac County, Loyalist Township and Greater Napanee. A key enabler was the new Spruce Health Hub in Kingston, which supports family doctors across the region so they can care for more patients, and provides temporary care to people still waiting for attachment.

Why this matters beyond Kingston

Ontario's Primary Care Action Plan set a provincial goal of attaching everyone to primary care by 2029, and reported reducing the provincial Health Care Connect waitlist (as of January 1, 2025) by more than 177,000 in the plan's first year. FLA OHT's result shows what the finish line looks like at a regional scale — and that the OHT construct, often criticized as abstract, can deliver a concrete, countable outcome for residents.

It also previews the next operational challenge: thousands of newly attached patients meeting their new care teams. Intake at that volume — meet-and-greets, first appointments, health-history visits — is exactly where patient-centred online booking keeps front desks from drowning, and where every-patient access (all languages, caregivers, no-portal patients) determines whether attachment translates into actual visits.

Sources & further reading

• FLA OHT / Napanee Beaver — FLA OHT and partners connect thousands to primary care, clearing pre-Jan. 1, 2025 Health Care Connect list
• Kingstonist — FLA OHT and partners clear pre-January 2025 Health Care Connect backlog
• Ontario — Primary Care Action Plan: 1-year progress update
• FLA OHT — About Health Homes