Product

Every feature, in the open.

No mystery modules. Here's what the platform does, how it connects to your EMR, and where you stay in control.

Core booking

EMR-integrated scheduling

Real-time EMR sync — appointments write directly to Accuro (QHR), OSCAR/OSCAR Pro, or Meditech schedules. No side calendar, no double entry, no double-booking.
Rules engine — appointment types, durations, templates, eligibility, booking windows, frequency limits, and same-day release times, all configured to your workflow.
Load-balancing — distribute bookings across providers, rooms, and sites; combined schedules for part-time and locum coverage.
Tailored intake — different flows for rostered vs. new patients, with forms that capture what your team needs before the visit.

Patient experience

Designed so every patient books

All patients — new, returning, rostered, unattached; with or without a health card.
All languages — the booking experience is multilingual by design, not an English tool with translations bolted on.
Family & caregiver accounts — book on behalf of children and dependents, linked to the right charts.
Same-day & next-day — high-volume release patterns proven in urgent care running 100% online.
Reminders included — automated email/SMS confirmations and reminders that cut no-shows, with no per-message fees.

For teams & systems

Beyond the single clinic

Multi-site & regional

One front door across clinics; coordinated access pathways with warm hand-offs; Health811 integration.

White-label & SSO

Fully branded portals on your domain with single sign-on — proven in campus health deployments.

Reporting & insights

Real-time metrics on booking volume, no-shows, intake trends, and access — for clinic ops and OHT evaluation.

Virtual care

Hybrid in-person and virtual visits, with video integration used in regional programs since 2020.

Waitlist & outreach

Invite patients to book, fill cancellations, and run campaigns like flu clinics.

Advanced access & AI

Same-day and next-day access at scale. Automatically triage appointments for complex patients based on your rules and patient information within the EMR — in our funded 2026 pilot. Apply here — details shared with participants.

Ontario Health OAB Service Standard

Every box checked. Then we kept going.

Ontario Health's OAB Service Standard (v2.0, Spring 2024) defines what a booking solution must do. Here's the standard's core requirements — and the NextGen, patient-centred, workflow-aligned layer Empower adds on top.

✓ Ontario Health — OAB Service Standard

Patient-initiated 24/7 self-serve booking with automated confirmation
EMR / point-of-service integration — appointments in the clinic schedule, not a side system
Automated email & SMS reminders
Support for in-person, video, and telephone appointment types
English and French patient experience
Accessibility aligned to AODA / WCAG
Privacy & security safeguards for PHI (PHIPA), formally documented
Supports rostered and enrolled patient models

+ NextGen — where Empower goes beyond

All languages, not just English and French — equitable access for your whole community
All patients — unattached and new patients, with or without a health card, not just rostered
Same-day / next-day advanced access at high volume — clinics running 100% online
Family & caregiver book-on-behalf with linked accounts
Workflow-aligned rules engine — booking logic that routes patients in, not out
Regional coordinated access proven with OHTs since COVID-19
Hospital EHR integration in production (Meditech) — unique among third-party OAB layers
Intelligent EMR-aware triage — in funded 2026 pilots now