Case studies

Proven where it's hardest: regional scale, high volume, real patients.

From COVID-19 regional programs to year-round virtual urgent care, campus health, and fully online clinics — the same platform, in the field since 2013.

Regional virtual urgent care

Oak Valley Health + Central Ontario

Episodic access to virtual care for Central Ontario communities and OHTs — running since 2023, 365 days a year, 1pm–9pm daily.

~400

virtual care appointments booked online per month — no clinic phone number displayed to the public

~26%

of monthly visits are unattached patients gaining primary care access

~45%

of patients self-refer; the rest arrive via primary care, Health811, and partners

4.8/5

patient satisfaction — and over 50% say they would otherwise have gone to the ED

Same/next-day access

365 days a year, with centralized RN triage at Health811 feeding directly into online booking.

All appointments online

No phone required — the entire clinical model runs through EMR-integrated online booking.

Digital integrations

Meditech, Accuro, and OSCAR EMRs · Zoom virtual consults · Health811 call centre.

Empower enables us to run a fully same-day urgent care clinic — supporting thousands of appointments each week while ensuring patients with the greatest need get timely access to care.

Huronia Urgent Care ClinicHigh-volume, fully online same-day booking

Empower Health's platform gave us a patient-centred, flexible tool that supported year-round virtual care and smoother coordination with local teams. It helped us connect patients to the right care faster and more effectively.

Cheryl OsborneSenior Director, Childbirth and Children's, Mental Health and Addictions and Community and Integration, EYRND OHT

Empower Health created a fully branded booking portal for our student health centres that integrates seamlessly with Sheridan's systems. Students log in using their existing credentials, book care quickly, and get routed to the right services without confusion. It's made access easier for students and admin alike.

Sheridan CollegeWhite-labelled campus health portal with single sign-on

Track record

A decade-plus in Canadian digital health.

Empower Health has provided EMR-integrated booking and patient navigation across Ontario since 2013 — including multiple regional contracts for COVID-19 vaccination and, since then, year-round virtual care. Our platforms — empower.ca, findhealth.ca, and iamsick.ca — have helped millions of Canadians find and book care.

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