Online booking every patient can actually use.
Empower Health's EMR-integrated online appointment booking was designed with feedback from patients, clinicians, clinician leaders, and clinic staff — supporting all patients, new and returning, in their language of choice, under the rules and preferences of your practice.
- Designed for quicker access to care — including same-day and next-day appointments
- Designed to streamline clinical workflows with direct EMR integration
Pilot fully funded by the Ontario government through the Ontario Centres of Innovation · Supporting Ontario clinics and regional programs since 2013
If only a fraction of patients can book online, your phones never stop ringing.
Online booking should work for every patient in your community. When it does, adoption climbs, phone volume falls, and staff get their time back.
Built to let patients in
New, returning, rostered and unattached patients — with or without a health card — all get a booking path. High uptake is the point, not a side effect.
Your rules, not ours
Booking logic aligns to your clinical workflow: appointment types, templates, eligibility, load-balancing across providers and sites. You stay in control of the schedule.
Equitable by design
All languages. All ages. Caregivers booking on behalf of children and family members. Patients who've never used a portal. Everyone should benefit from EMR-integrated online appointment booking.
Proven at clinics without phone-based booking
Demonstrated at clinics where appointments could only be booked online — no phone line at all — successfully supporting bookings for all patients at high volume.
Proven at high volume urgent care clinics
Running today in urgent care settings booking thousands of appointments a week — same-day and next-day slots filled online, with schedules that hold up under real demand.
Designed for timely, equitable & appropriate access to care
Booking rules route each patient to the right appointment type, at the right time, with the right provider — so faster access never comes at the cost of appropriateness.
One platform, tuned to how your clinic actually runs.
Family practice & rostering
Growing your roster? Streamlined new-patient intake runs alongside returning-patient booking, with meet-and-greet first appointments driven by your rules and templates.
Walk-in & urgent care
Same-day and next-day at high volume. Run a fully online-booked clinic — thousands of appointments a week — with no phone line required.
Pediatric & family accounts
Parents and caregivers book and manage appointments for more than one child from a single account — fast, accurate, and linked to the right charts.
Regional & OHT programs
Coordinate access across many clinics, clinicians, and Interprofessional Primary Care Teams (IPCTs) with one front door — proven in regional virtual care and vaccination programs.
Specialists & allied professionals
Consultations, follow-ups, and recurring visits for specialists, physiotherapy, mental health, and other allied health professionals — with referral-aware booking rules and the same EMR-integrated workflow.
Universities & colleges
White-labelled student health booking on your domain, with single sign-on and seamless integration with campus systems.
Not sure where you fit?
See how each stream works in detail, or talk to us about your setup.
Explore solutionsTwo regional programs. One region of 5 million Ontarians.
Regional COVID-19 testing & treatment booking and regional virtual urgent care — both serving the same Central Ontario region, delivering same-day/next-day access to in-person COVID testing and treatment and to virtual care across dozens of locations, from the pandemic through today.
Already on online booking? Ask one question: what percentage of your patients actually use it?
If the answer is "not many," the tool is doing gatekeeping, not access. Here's where we're different.
With typical tools, most patients still end up on the phone.
| Capability | Typical booking tools | Empower Health |
|---|---|---|
| Who can book | Rostered patients who fit narrow criteria; others sent to the phone | All patients — new, returning, rostered, unattached, with or without a health card |
| Languages | English, sometimes a handful more | All languages — equitable access for your whole community |
| Same-day access | Often restricted or disabled | Built for it — same-day/next-day, including 100% online clinics |
| Families & caregivers | One account, one patient | Book on behalf of children and family members |
| Clinic control | Restriction lists that block patients out | Rules that route patients in — aligned to your workflow and templates |
| EMR integration | Varies | Real-time — Accuro (QHR), OSCAR, Meditech |
Results from real clinics and health teams.
Empower enables us to run a fully same-day urgent care clinic — supporting thousands of appointments each week while ensuring patients with the greatest need get timely access to care.Huronia Urgent Care Clinic
Empower Health's platform gave us a patient-centred, flexible tool that supported year-round virtual care and smoother coordination with local teams. It helped us connect patients to the right care faster and more effectively.Cheryl OsborneSenior Director, EYRND Ontario Health Team
Empower Health created a fully branded booking portal for our student health centres that integrates seamlessly with Sheridan's systems. Students log in with their existing credentials, book care quickly, and get routed to the right services without confusion.Sheridan CollegeStudent Health Services
Next-generation booking — free, and available Canada-wide.
Participate in a next-generation EMR-integrated online appointment booking pilot — free for participating clinics, funded by the Ontario government through the Ontario Centres of Innovation. Get advanced capabilities, including intelligent EMR-aware triage, and help shape features and pricing before general release.
Available to clinics nationally · limited 2026 spots for physicians and clinics on Accuro and OSCAR.
What does online booking really cost — Empower vs. Ocean vs. Cortico?
Per-provider licences, $0.11-per-SMS metering, EMR surcharges, and the phone calls low-uptake tools leave behind. Model your clinic in 60 seconds.
Compares Empower, Ocean, Cortico, Pomelo & Medeo
Frequently asked questions
Which EMRs do you integrate with?
Accuro (QHR), OSCAR and OSCAR Pro, and Meditech — with appointments written directly into your EMR schedule in real time. Using something else? Contact us.
Can patients without a health card or family doctor book online?
Yes. The platform is designed for all patients — new, returning, rostered and unattached, with or without a health card — so your whole community can book online instead of being sent to the phone.
Do you support same-day appointments?
Yes — same-day and next-day access is a core design goal, including clinics that run 100% of their bookings online with no public phone line.
How is this different from the booking tool we already have?
Most tools are configured to filter patients out, which keeps online uptake low and phones busy. Empower is configured to route patients in — under your rules — so online booking becomes the default way your patients reach you.
How does implementation work?
We connect to your EMR, mirror your appointment types and templates, configure your booking rules with your team, and go live — typically with no disruption to your existing schedule.
What does it cost?
Pricing is per-clinic subscription based on providers and modules. Book a demo for a quote — and ask about the fully funded 2026 innovation pilot.
Calculate your monthly & 3-year cost savings
Our OAB savings calculator compares vendors on your EMR — with Ontario's OAB subsidy applied.
See it live on your EMR's workflow.
A 30-minute demo tailored to your clinic — family practice, walk-in, urgent care, regional program, or campus health.